Coaching with NocNocK™

Advisor, Coach, Mentor, Role Model, Supporter, Guide … do these words ring a bell? Being a coach involves being able to draw from several different disciplines. Coaching is based on a relationship that involves making distinctions, asking questions and providing support to others. It’s about being a guide, offering advice and providing resources when needed. Knowing how and when to coach is an essential skill that can benefit both you and your organization.  Using the NocNocK™ Personality Profiler can help you elicit additional insights with the person you are coaching.  

There is no one best Manager Style or Coaching Style. Your Coaching Style can be “customized” for each team member’s personality profile and customized for each activity assigned to that individual.

The art of successfully coaching someone depends on your knowing the following:

  • Discerning the Personality and Behavioral traits of the other person.
  • Understanding the strengths the other person is bringing to the activity
  • Understanding the person’s challenge areas as it relates to the activities
  • Understanding what is motivating the other person

The ultimate goal in Coaching relies on helping the person achieve their own goals through self-discovery and generating their own solutions. Your task is to coach others toward self-direction and self-motivation. The questions and model can help you plan your next coaching engagement.

If you are coaching someone virtually or by phone, you should encourage them to find a space where they will be comfortable, uninterrupted, and free from distractions. Encourage the other person to talk. Ask non-directive questions. Different personality types do not perceive information in the same way, and words may not have the same meaning. Personality differences may contribute to a different perception or view of the same facts. you can use the NocNocK™ tool to build a bridge to more self-discovery. Here are some tips for coaching each personality type.

When coaching a person high in the Directive characteristic
Watch for:

  • Always speaking and not listening to others
  • Their tone and intensity
  • Focusing only on results
  • Arguing for sport


  • Listen more
  • Be open to other team members’ ideas
  • Work on creating consensus
  • Explain the reasons behind your proposals and decisions
  • Be more approachable and build relationships

When coaching a person high in the Expressive characteristic
Watch for:

  • Overly critical and hard on others
  • Frustration with changing requests and goals
  • Focusing on the wrong things
  • Needing everything planned out before acting
  • Feeling the situation is not fair


  • Be open to other’s methods
  • Take more risks
  • Move to action sooner without all the facts
  • Be tolerant of others and their actions and behaviors
  • Focus on the needs of people

When coaching a person high in the Considerate characteristic
Watch for:

  • Slow to action
  • Over-planning
  • Struggling with change
  • Avoiding the hard conversations
  • Too agreeable


  • Be more direct in their interactions
  • Work at adjusting to change faster
  • Declare their needs to others
  • Make quicker decisions
  • Move to action sooner

When coaching a person high in the Systematic characteristic
Watch for:

  • Fearing criticism from others
  • Being overly critical
  • Not flexible
  • Hard to please
  • Rigid


  • Push to be decisive and take risks
  • Focus on building relationships
  • Invite them to map out the process
  • Taking action in the absence of supporting data
  • Provide clear explanations and check for understanding

Using the NocNocK™ tools will help you modify your coaching to support and fit the communication needs of the person you’re mentoring. Using this tool will help you generate better insights and customize your message.

Coaching Model:

  • Review your profile to find tendencies you have in communication
  • Request a copy of their Primary and Adapted profile
  • Review the other person’s profile
  • Find strengths and opportunities
  • Create three questions for strengths and opportunities
  • Have a coaching conversation and ask what they want and where they feel they are stuck in realizing the goal
  • Ask your questions as they relate to the other person’s needs
  • Challenge or clarify as needed
  • Close with action steps
  • Follow up

Contact us to find out how using the NocNocK™ Personality Profile can benefit both you and your organization.

Charlie Sheppard is President of Sheppard Partners, Inc., a company on the forefront of next-generation behavioral assessment technologies. Sheppard Partners is an organizational development consulting company that focuses its efforts on helping organizations create high performance cultures. He brings experience in organizational development, specializing in the assessment, design, and delivery of development programs with an emphasis on strategic alignment, leadership development, team development, and negotiation skills. By developing innovative technologies and delivering creative solutions, Sheppard Partners is an active partner in the selection process, in the creation of effective teams, and in ongoing organizational development. Charlie coordinates the activities of Sheppard Partners consultants and serves the firm as the lead developer of assessment technologies and courseware.

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